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Employee Development

Productive Conflict


Description
COURSE SPECIFICATIONS
Course Length:1 Hour
Course Format: Virtual or In-Person

COURSE DESCRIPTION
Productive Conflict helps participants improve self-awareness around conflict behaviors. Rather than focus on a step-by-step process for conflict resolution, Everything DiSC Productive Conflict provides participants with techniques to curb destructive behaviors and effectively respond to conflict situations. The program features an exploration of DiSC® in a conflict context, provides an opportunity for participants to explore their destructive conflict responses, and offers them a method for making more productive choices in their response to conflict.

LEARNING OBJECTIVES
After completing this course, participants will be able to:
-Appreciate how their style of handling conflict affects the people around them
-Learn how to “catch” themselves when going down a destructive conflict path
-Learn how to reframe a conflict situation and choose more productive behaviors
-Build a common language in the organization around appropriate conflict behavior

COURSE CONTENT
Lesson 1. DiSC in Conflict
Participants discover how DiSC styles affect their own and others’ conflict behaviors.

Lesson 2. Destructive Responses
Participants learn how their thoughts can conflict behaviors and what thoughts and behaviors might be typical for them.

Lesson 3. Changing Your Response
Participants learn how to “catch” and reframe their thoughts, which can help them choose more productive behaviors in conflict.
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Completion rules
  • All units must be completed